Shipping and returns

Shipping and returns

Shipment

Where do you ship?

We ship to North America and Europe. For an additional fee, we offer next day delivery to select locations. We also offer shipping service to Africa, Asia and the Middle East.

How long does it take for an order to arrive?

Standard shipping takes about 5-7 business days during normal season. In December and June, shipping times may be longer. Expedited shipping is available at an additional cost for orders over € 100.

What do i do if i don't receive my order?

We track all orders from the moment they leave our shop. If the item is not delivered on time, please let us know and we will locate it. In the event that the order cannot be redirected within 24 hours, we will refund the shipping costs.

Returns

Which items can be returned?

Items can be returned within 14 days from the delivery date. Items must be returned in their original condition and must not have been worn and washed. Of course, in the event that an item arrives damaged, you must notify us immediately and we will refund the full cost of the item.

What is the return fee?

Returns are free if you use our prepaid return shipping label. Simply repackage the item, affix the label to the original packaging and send it to us.

I received an item as a gift. Can I return it?

Gifts must be accompanied by a receipt in order to be returned. In that case they will be treated as a normal return, and you will receive a gift card with a value corresponding to their current sale price. Gifts can be returned within 28 days of the date they were purchased.
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